General Practitioner in Ballina
(02) 6686 2535
Privacy
Personal Health Information
Your medical record is a confidential document. It is the policy of this medical practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members.
Your Rights
If you have a problem, we would like to hear about it.
Please feel free to talk to your doctor or the Practice Manager, Lesley Macey, or you may prefer to write to us at:
Grant Street Clinic
15-17 Grant St
Ballina, NSW, 2478
We take your concerns, suggestions and complaints seriously.
However, if you wish to take the matter further and feel you need to discuss the matter outside the clinic, you could contact:
Health Care Complaints Commission
Locked Bag 18
Strawberry Hills NSW 2012
pH: (02) 9219 7444
National Privacy Principles
Health service providers covered by the federal Privacy Act have to comply with ten National Privacy Principles that allow for individuals to exercise rights and choices about how their personal and health information is handled in the private health sector.
Your can visit the Office of the Privacy Commissioner to find out more about your rights and choices available.